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PEOPLE
Globerian's greatest asset is our People.
Between our experienced management team and the world class talent of our people, Globerian's team is unprecedented in the outsourcing industry.
Recruiting
Globerian hires on the best and brightest people from the top universities in India. We maintain a continuous pipeline of qualified candidates in order to keep a pool of resources to enter our training programs based on forecasted requirements. By doing this, we constantly keep ahead of our clients growth needs.
As part of our hiring process, all candidates are given exams to test their verbal skills and are screened for neutral accents.
Training
Our initial training program includes extensive training on Globerian's commitment to performance, quality, integrity, loyalty, commitment and creativity.
Once employees are selected to work on a specific client account, we begin the process of training them on that specific client's program requirements. The training is conducted by the Team Lead, who will have just returned from working on-site with that client in the U.S. and can share their first-hand knowledge of the client's operations, corporate culture, and requirements. At the end of the client training, each agent is tested in a trial phase where they must exceed performance standards in order to become a permanent part of the client team.
Motivate
We believe that in order to retain the best and brightest people, we must continually offer our employees ongoing training programs, leadership opportunities, and a fun and energetic environment that supports personal growth and development.
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