India's advantage as the BPO destination can be summarized as follows:

• Two million graduates each year (Existing Pool: over 25 million)
• English speaking and IT savvy workforce suitable for an outsourced call center.
• Indians view BPO jobs as a great career option.
• Availability of qualified personnel across various industries.
• Cost reduction up to 50%
• Government support for Call center & BPO industry
• Improving telecom infrastructure to meet outsourced call center requirements
• Adherence to leading quality practices by various organizations. Certifications are given importance.
• Favorable time lag: 12 hours with US and 5 hours with Europe
• Overnight turnarounds possible
• Resources with experience of financial and legal systems similar to the west.
• Strong domestic IT services industry to support BPO industry