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RapidReview™ a Valuable Tool
for Insurance Companies |
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 This
week MediConnect announced RapidReview, an online workflow system
that provides insurance companies with complete process
transparency. The system gives you easier access to data, better
data tracking, faster record processing, detailed enterprise
reporting, higher levels of quality control, and more effective
people management.
In particular, RapidReview has an electronic
annotator that allows the mark-up, highlight, attach a note etc.
without altering the original document.
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Three
Enhancements that Improve the MediConnect
Experience |
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 Below
are recent enhancements that will improve your experience with
MediConnect:
The Right Authorization. MediConnect's system
now tracks special authorization requirements of thousands
of medical providers. This means you will be notified if
the facility requires an origianl signature or their own special
authorization and then MediConnect can send you the required
authorization electronically so you don't have to wait to receive it
from the facility. This can reduce retrieval time by 1 to 3
days.
Database Upgrades for Speed. We've added a new
server and the latest upgrade to the Oracle database. This
means our internal applications are
faster allowing MediConnect employees to be more
productive and speed up response times.
Copy Service Integrations. MediConnect has
established relationships with copy services all over the U.S.
Recently, we've created FTP transfer arrangements and bi-directional
integrations with some of the top copy services. These integrations
can decrease the turn-around-time by an average of 3 days for
requests coming from these copy services. In addition, we also
leverage those who accept credit cards or blank
checks whenever possible. These advancements allow instant transfer
of records, as well as more detail in our real-time status
notes.
Talk
Back
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Lincoln Financial Group Cuts
Application Turnaround Time using MediConnect
 The
Lincoln Financial Group's Life Processing Team is located in the
Lincoln home office in Connecticut, but they are actually part of
field support. There are seven Life Processors dedicated to
supporting all 4,000 life and financial planner agents throughout
the US. This critical team is committed to moving life insurance
applications through the new business and underwriting processes as
quickly as possible. As you might guess, retrieving attending
physician statements is often the hold-up.
Lincoln had used a large competitor's APS retrieval
service for a long time and was reluctant to change. When their
vendor management department suggested MediConnect, they
finally decided to take the plunge.
 "After
using MediConnect we wondered why we did not make the change
sooner," said Lori Daigle, Life Processing team, Lincoln Financial
Group. "MediConnect's customer service is far superior to the
previous vendor. MediConnect doesn't just leave a voicemail and then
try again a week later. They often call back the same day and
consistently until the job is done. Their reps really seem to care
about our need to get the medical records as quickly as
possible." Since the Life Processing Team began using MediConnect, they
have cut the time it takes to complete an application and get it
back to the agent significantly. What used to take three to four
weeks now takes one to two weeks on average in many cases.
"Our team has received rave reviews since we started using
MediConnect," continued Lori. "Agents get the information they
need quicker and can move on to the next piece of business and get
paid quicker. It has been especially helpful in such a challenging
economy. Everyone involved is happier."
Lincoln also likes MediConnect's web interface because they can
put a note into the online system and get a response from the case
worker quickly and easily. This was not the
case with the previous vendor's system.
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What is the
"Hot Topic"?
 As
a leader in medical record retrieval, MediConnect is launching a new
interactive discussion forum on today's hottest topics in the health
industry. You can join the discussion now by clicking on the link
below. Our current Hot Topic:
President Obama has mandated that all health records be
standardized and electronic by 2014 to help raise the quality of
care and reduce the cost. Online forums are filled with
comments from people that are justifiably concerned about the
security of digital records.
Digital records require a unique set of security checks
and balances. For over 13 years, MediConnect has utilized security procedures and proprietary workflow
technology that ensures digital medical records are safe and
secure.
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Tips & Hints
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 Getting
older records. Do you need to
access records retrieved by MediConnect more than 60
days ago? You don't need to call your Account Manager to do it. In
RapidRetrieve simply click on Search Requests and then select
"Include Requests over 60 days."
Increase retrieval speed with a CD of authorization
forms. MediConnect can provide customers with a CD
that contains over 2,000 special authorization forms, organized by
provider. Using this CD, you can submit the correct authorization
form the first time and greatly reduce the overall retrieval time for your requested records. Ask
your dedicated Account Manager about this CD today.
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Get a $25 Gift Card for
Giving a Referral to
MediConnect.
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Visit us at a Tradeshow Near
You
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NAILBA 28, November
12-14, Westin Diplomat Resort and Spa, Hollywood, FL www.nailba.org
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Latest Headlines
MediConnect tracks the
latest stories important to the insurance and health
industries. To subscribe to our weekly headline notices, visit
our blog and sign up for an RSS
feed.
Who
really profits from digital medical records?
An unprecedented effort to computerize the
nation's hospitals and physician offices could be the key to
reducing crippling health care costs - or a giveaway to
technology vendors whose sales will be subsidized by
taxpayers.
House
Releases Healthcare Overhaul BillWASHINGTON (Reuters) - The healthcare
overhaul proposal offered on Tuesday by U.S. House of
Representatives' Democrats will include an extra 5.4 percent
tax on those earning more than $1 million.
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MediConnect Global Newsletter for
the Insurance Community, July 2009
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