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      MediConnect Global Newsletter for the Insurance Community June 2008 
New Electronic Invoicing 
 

Electronic InvoicingTo better serve its customers, MediConnect is replacing its current paper based invoicing practices with a new, easy to read, electronic invoicing solution emailed to clients on a weekly basis. 

The new electronic invoices have been formatted for simplicity so clients can quickly locate the most relevant information at a glance. The requestor name is shown on each invoice so offices can keep track of who is making each request and then print, organize, share and store their invoices with ease. Clients are also presented with a variety of delivery options such as summaries which list all weekly requests, or as individual invoices that detail only one claimant at a time. As an added benefit, eliminating paper-based invoicing also helps to reduce any negative impact on the environment by helping to save trees, conserve energy and reduce waste.

The electronic invoice is a password protected PDF file that will be emailed at the end of each billing cycle (clients will access the files using a password that will be issued by their Account Manager).  In addition, clients also have the option to download invoices in a CSV format for use in an Excel spreadsheet. This feature is available now on our website and can be accessed by selecting "Online Billing."
 
For more information about MediConnect's electronic invoicing or to learn more about our online billing feature, please contact your Account Manager.
 

Talk Back

 

Customer Spotlight: Lincoln Financial Group

 
Lincoln Financial GroupMediConnect first began working with Jefferson Pilot in 2001 and then made the switch to Lincoln once the two companies merged in 2006. Based in the Philadelphia area, Lincoln works with MediConnect as one of their approved vendors for APS retrieval.
 
Because quick and cost-effective APS retrieval is so important to the company, Lincoln has come to rely on MediConnect's high level of customer service directed by a devoted Account Manager. This allows them to have a more personal touch from MediConnect and greater access through the APS retrieval process.
 
MediConnect's system is also integrated within Lincoln's Winrisk system and improves time to service because retrieved APS records are imaged and uploaded directly into their proprietary system. This helps speed-up the underwriting process to get their applicants insured as quickly as possible.
 
Through its affiliated companies, the company offers annuities (life, group life and disability insurance), 401(k) and 403(b) plans, savings plans, mutual funds, managed accounts, institutional investments and comprehensive financial planning and advisory services.
 
Visit Lincoln Financial Group at www.lfg.com
 
In This Issue
New Electronic Invoicing
Customer Spotlight
Upcoming Events
When to Use "Rush" Service
Life Settlements
RapidRetrieve New Release
Employee Spotlight

FedEx Integration

FedEx
 
MediConnect has integrated RapidRetrieve with FedEx for all rush shipping needs. This new functionality not only allows for instant ordering of FedEx pickup or delivery services, but also provides continuous FedEx tracking updates directly to clients.
 
Information from a FedEx tracking number automatically populates status notes with all tracking information listed for each medical record request.
Upcoming EVENTS
 

Please visit us at an event near you. If you're already a client, stop by so we can meet and thank you in person! Click here for a complete list of upcoming events.

 

Nailba 27
November 13-15

Booth #1017
Manchester Grand Hyatt

San Diego, CA
www.nailba.org

 

Suggest a Conference or Tradeshow for MediConnect to Attend

Evaluating When You Should Order "Rush" Service

 

Rush Service

MediConnect offers a special "Rush" Service which can be invaluable when clients need records expedited quickly or they need to be able to track the progress of the shipment through FedEx shipping.

Rush service simply means MediConnect will expedite every procedure possible. Agents increase the frequency of all phone calls made to providers (often double). Forms faxed or emailed to providers are labeled in bold as "RUSH." All information delivered, both to and from the provider, will be facilitated through overnight delivery (cost to be charged to the client) which means any such deliveries can be tracked online automatically in status notes.

 

This typically results in a much faster retrieval and a significant reduction in normal delivery time. However, MediConnect cannot promise an exact window of delivery because records can only be retrieved as fast as providers release them.

 

If time and tracking are critical, add a "RUSH" Service to your record retrieval request. To order a "RUSH" Service or to learn more, please contact your Account Manager.

 

Life Settlements: How MediConnect Can Help

 
Life Settlements: How MediConnect can helpLife Settlements are becoming more and more common in personal financial portfolios of older Americans. In a Life Settlement transaction a policy owner sells his policy to a third party for more than the cash value offered by the life insurance company. The purchaser becomes the new beneficiary at maturation and is responsible for all subsequent premium payments.

A critical component in this process is the evaluation of the policy owner's medical history through medical records. Life Settlement Providers can use MediConnect's online medical record retrieval services to quickly and securely retrieve all medical records needed for this evaluation, all while saving valuable time and resources. Contact your Account Manager today to learn more.
 

RapidRetrieve New Release

RapidRetrieve New Release

The latest release of RapidRetrieve, MediConnect's online record retrieval system, has many significant new features that increase the speed, ease of use, and overall convenience. The new features are now available.

Mouse-Over Pop-Up Notes
When checking medical record retrieval requests, clients can now simply "mouse-over" any Request ID number and a small pop-up window will display the last three notes entered. Clients can quickly review the most recent activity for multiple requests all from one page or click on the Request ID to navigate to the complete note history. 
> View a screenshot here.

Excessive Provider Fee Review Columns
To more efficiently review and either approve or deny excessive provider fees, two new columns have been added. Clients can mouse-over Request ID numbers to review the most recent notes, then check a box in column "A" to approve or "D" to deny the proposed fee. Users can then select "Submit" which will submit all approvals / denials as a batch so that requests can quickly move through the system.
> View a screenshot here.
 
Interoffice Notes
Clients can now submit inter-office notes in RapidRetrieve to share information with co-workers. These notes (which appear in a blue background) will not be reviewed or acted upon by MediConnect Retrieval Agents (notes to Agents appear in a green background). 
> View a screenshot here.
 
 
Employee Spotlight: Shani Allsop
VP of Account Management

Shani Allsop

Last month Shani Allsop was appointed as MediConnect's newest VP of Account Management, responsible for supervising all MediConnect Account Managers on both the legal and insurance teams. In just a few short weeks she has already made a significant impact and continues to help Account Managers reach their highest potential to provide the best possible customer service for MediConnect clients.

Shani has been with MediConnect for over four years, most recently serving as the Director of Record Retrieval Operations. Her wide range of experience has proven to be a key asset in understanding and then implementing how to best get records retrieved quickly, efficiently and accurately. MediConnect is excited to have her join the Account Management team!
 
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MediConnect Global Newsletter for the Insurance Community, June 2008